We love happy endings and hear about more than a few, and here’s one we’d like to share with you.

Customer Matthew Heathcoat wanted to propose to girlfriend Lauren, and wanted to do it in style, with a bespoke diamond engagement ring designed using everything he knew about the likes and dislikes of the woman he loves.

‘I wanted to have a ring made bespoke because it’s really just so much more personal,’ Matt told us. ‘All the time and thought that goes into it makes it really special and unique and I knew that Lauren would appreciate the extra effort that had gone into it.

‘I chose Christopher Evans because having been a customer before, just for small things like watch batteries and straps, I knew their levels of customer service were superb.

‘I work in the design industry myself, in architectural design, so I really enjoyed the opportunity to get involved in this.  I was involved in every step, from initial discussions about what I wanted to the first sketches, which are then converted to CAD 3D images, and even to the diamond selection.  I learned so much from the designer Nicky, who walked me through every step and really looked after me.

‘I had a budget and was quite prepared to spend more than I would on just choosing a ready-made ring, but actually when you’re going bespoke you can manage your budget as you choose everything from the stones to the setting.  You can see how much work goes into it all and you get to keep the sketches and final designs, which is a lovely keepsake.

‘I would recommend it to everyone.  You know exactly what you’re getting and develop a relationship with real experts you know you can trust.’

Matt hadn’t just planned to surprise Lauren with a ring made to his own requirements, he planned to take her by surprise with a New York proposal too.

‘Lauren had no idea I was planning to propose,’ he says. ‘We flew to New York right after Christmas and on New Year’s Eve we went for breakfast and then a walk through Central Park.  It was a beautiful crisp winter’s morning and we headed for Bow Bridge, a well-known beauty spot in the Park.  There is a secluded bench nearby, from where you can see the bridge spanning the lake.’

Matt did the full down on bended knee, 100% romantic, proposal and Lauren said yes.  The wedding is planned for next year, but before then they will be calling into Christopher Evans to start the design process on their wedding bands.

‘Lauren loved the ring,’ says Matt. ‘In fact, unbeknown to me, she’d found a picture of a ring she liked about 18 months earlier and had downloaded it to her phone.  It’s remarkably similar to the one I designed for her, so I did well!

‘We’re definitely going back to have the wedding bands designed – and together this time!’